FAQs
Frequently Asked Questions
Welcome to Moonstone Galleria! Here are answers to some common questions to help you shop with confidence.
ORDERS & SHIPPING
You can place an order directly through our website. Simply browse, add your favorite items to the cart, and proceed to checkout.
Currently, we offer delivery within the UAE. For international orders, please contact us directly to check availability.
Orders within the UAE typically arrive within 2–5 working days. Customized items may take longer depending on design and approval.
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.
Products & Customization
Yes! We create personalized jewellery in silver and high-quality artificial materials. You can also customize gift sets. Contact us to discuss your design.
Our clothing is made with standard sizing. Size guides are provided for each item. If you need help selecting the right size, feel free to contact us.
Absolutely. We curate elegant and customized corporate gift boxes. Reach out for bulk orders and personalized options.
ORDERS & SHIPPING
Returns and exchanges are accepted within 7 days, except for customised, sale, or hygiene-sensitive items (like Hajj/Umrah products). Please see our full Return Policy for details.
Email us at [your email] with your order number and reason for return. We’ll guide you through the process.
ORDERS & SHIPPING
We accept secure online payments via credit/debit cards and cash on delivery (COD) within the UAE.
You can reach us via:
Email: [your email]
WhatsApp: [your number]
Instagram: [@yourhandle]
