Exchange and Return Policy

Last updated: February 01, 2024

At Moonstone Galleria, we take pride in the quality and uniqueness of our products. Your satisfaction matters to us, and we aim to make your shopping experience as smooth and enjoyable as possible.

1. Eligibility for Exchange or Return

Returns and exchanges are accepted within 7 days of receiving your order.

Items must be:

Unused, unworn, and in original condition.

With original tags, packaging, and invoice.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or personalized jewellery and gifts.

Hajj/Umrah items (for hygiene and religious reasons).

Sale or discounted items (unless defective).

Items damaged due to customer mishandling.

3. How to Request an Exchange or Return

To request a return or exchange:

1. Email us at [your email] within 7 days of receiving your order.

2. Include your order number, product details, and reason for return.

3. Our team will review your request and guide you on the next steps.

4. Shipping Costs

Shipping costs for returns/exchanges are the responsibility of the customer unless the item was received damaged or incorrect.

In the case of a defect or mistake from our side, we will cover the return shipping and send the correct item at no extra cost.

5. Refunds

Refunds (if applicable) will be issued as store credit or the original payment method, depending on the situation.

Refunds are processed within 5–7 working days after we receive the returned item.

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund.

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Moonstone Galleria reserves the right to reject returns that do not meet our policy terms.

For questions or assistance, contact us at:

Email: [Your Email]

Phone: [Your Number]

Instagram/WhatsApp: [Your Handle if applicable]